L App not showing live data because DISCONNECT clears settings

[Westbranch]

I am flummoxed!

I have 2 computers going, both W7.

I am trying to get data to show on the new one, ...... DATA / REPORTS and DATA / OFFLINE comes up as does STATUS / OVERVIEW, ALERTS and INFO

but all I ever can get from the DATA / LIVE is NO DATA AVAILABLE

PS MyMidnite is working on both

[Resthome]

Westbranch

I saw this when I got the last LA update and found that the what to chart did not have anything checked. Have you looked at that?

[Westbranch]

Thanks John, that was it   ....strange part is, it worked right off the bat last night...  ?

Wait, there was an Adobe update I got , on both machines, did one last night the other this morning... don't remember the order,   
the old one still works but the new one was cleared off or ??

[Westbranch]

John, OK now I know I am not certifiably nuts... 

I had the LA running fine, had set the items to chart... about 17:00 it DISCONNECTED and

when I went to LIVE DATA I was back to NO items checked.... NADA!!!

ANDREW.........I think you have a bug !

[Resthome]

John, OK now I know I am not certifiably nuts... 

I had the LA running fine, had set the items to chart... about 17:00 it DISCONNECTED and

when I went to LIVE DATA I was back to NO items checked.... NADA!!!

ANDREW.........I think you have a bug !

Not at the lake this weekend so i can not verify this. I was also checking and unchecking things during the day to graph and then checking everything after it goes to Resting so i could Export all the data. So i might not have seen it since i was making my own settings. But it came up No Data after updating the Classic firmware to 2050 and i though it was the Classic initially until i found all the settings cleared . So not sure what cleared them.

I will say this last visit i had a lot least disconnect since going to Win10. The school is still out as i still had a few and i could force the one repeatable disconnect in Offline data

[Westbranch]

MORE strangeness....

I had the LA running from 09:40 and it lost connection at ~ 11:00 , I reconnected minutes ? later as I was reading emails,  then there was no data showing ( HOURLY) so I shut down and reopened the LA, still no lines, checked and ,yes, there were items slated to show...
then suddenly the data showed up ??

[Resthome]

A while back Andrew modified the hourly display to start at Noon when you open the Live data window so you have to back up to see the 11:00 am data as the Noon data will be blank because it has not occurred yet. Not sure if that is what you might have seen as it only shows up for data being logged before Noon.  I also think when you restart the LA it come up in Day which would show some data.

[Westbranch]

thanks John, I am thinking I will need to clock every time I go near the mouse.... andthe LA....