Forum access Issues

[Resthome]

boB

Google Comcast Cares and take the link to their Twitter page. Seem to have better luck with these folks. Your mileage my vary but worth a try

[BobWhite]

boB

As noted on my tracert I use Comcast from the Bay Area and have no problem reaching the forums.  Must be a routing error somewhere in the path for you. We had a problem a while back that we could not reach TiVo servers unless we lowered the MTU number.  Was finally traced to a non Comcast router problem that Comcast routed around until it was fixed. Lots of fun stuff.

Well, 3 of the Comcast nodes I have tried don't seem to allow me to get into this forum.  I have tried chatting
and emailing their support to little avail...  Emailed accessibility@comcast.net and received email requesting
contact info, SS# associated with the account and account holders' name.  I sent that to them
and received some message from someone back saying  or  that this was some kind of billing address and to
call customer tech.  This avenue looked like it was going to go somewhere from their first reply.
I just think that Comcast is so big and screwed up that they can not have a human chat or email
someone but need customers to talk to someone with a list of answers.

Of couse, "accessibility" is for special needs people but since the forum was "inaccessible",
I figured it was OK to try because that was also the ONLY email address I could
find on their web site.  No support@  or tech@  or service@  comcast.com/net....

H0w about the presidential candidates tell the huge companies that they have to be
accessible by human to human interaction too ?

Seems like accessibilty@comcast.net/com should also be correct because they themselves
are inaccessible ?  Guess I will just have to stay on the phone for however long it takes
to talk to a human being !  I hope they don't hang up on me in the middle of waiting
which happens way too often.

boB

boB

Google Comcast Cares and take the link to their Twitter page. Seem to have better luck with these folks. Your mileage my vary but worth a try

Hay guys , something is working as we on the east coast can finally get threw with comcast   I guess we can just hope it continues

Walt

[boB]

As far as I know  (AFAIK), east coast doesn't have problems.

BTW, I am now at a home in my area using Comcast internet and it is working for some reason !

Mr. Home, I will check out the twitter page. I like that idea !
boB

[BobWhite]

As far as I know  (AFAIK), east coast doesn't have problems.

Na, we don't have problems, just challenges 😎