adding replacement Classic

[SolarWind]

Hi, I had to replace the Classic 150 on my system due to a hardware problem so now MyMidnite doesn't see the new one. Do I have to start over and lose all the accumulated data?

Solarwind

[TomW]

I think you can just add the new one in the "add device" tab and your old data should remain in the area for the original?

Not sure tho. It might fall off the end eventually or something. Ryan or Andy could tell you for sure.

Tom

[atop8918]

Yes, you can add new devices under the Management tab.

[SolarWind]

Ok I've programmed in the MAC address and the ID and the Classic showed up on MyMidnite now but it is not reporting. What could be the problem? Clues?

Solarwind

[TomW]

Ok I've programmed in the MAC address and the ID and the Classic showed up on MyMidnite now but it is not reporting. What could be the problem? Clues?

Solarwind

Make sure it is enabled in the network tab on the MNGP and that it is active on your network as in can access it with the Local App / ping, etc.

Tom

[SolarWind]

Yep, working with the local app and Network is enabled. Mymidnite was able to see it that's how I was able to add it but it gives me the message:

This Classic has not been able to communicate with the server for more than 2 weeks. Check your device's network connection and consider upgrading its firmware.

I just installed it on Saturday so maybe it's got a conflict with a previous install as it is a replacement for a defective unit and I know they sometimes send refurbs as replacements.

[TomW]

There was an issue with the DNS in some Classics.

I poked Andy and Ryan on this. They will get it sorted out pretty quick.

Tom

[boB]

Yep, working with the local app and Network is enabled. Mymidnite was able to see it that's how I was able to add it but it gives me the message:

This Classic has not been able to communicate with the server for more than 2 weeks. Check your device's network connection and consider upgrading its firmware.

I just installed it on Saturday so maybe it's got a conflict with a previous install as it is a replacement for a defective unit and I know they sometimes send refurbs as replacements.

Could it be talking about the old unit ?  I'm not sure but maybe you need to delete the old Classic from My Midnite ?

boB

[SolarWind]

No the old Classic was reporting up to the day I took it out. Same day I installed the new one so there was no two week delay without reporting. I did notice that the MNGP isn't the latest version and I haven't had a chance to update it, could that be the issue?

[atop8918]

What version of firmware are you running? If it is < 1401 then you will need to update. If it is greater than 1401 you will need to make sure that the DNS2 / DNS override value is set to 0.0.0.0 and then reboot the unit. This can be done from the Local App or the MNGP.

It should come up as 0.0.0.0 by default, but for some reason it seems to get screwed up on some units.

There is currently no way to explicitly remove old Classics but it shouldn't have any effect on your newer one (other than to take up space). You can move the old one to the UNASSIGNED system and disable the "Unassigned Units" warning if you like. Deleting units is on my list of things to do, unfortunately things keep get stacked on top of it.

[atop8918]

Sorry, I just re-read and realized that you were asking about the MNGP -- the MNGP should have no effect on the networking behavior, but the Classic Firmware is crucial and not all units shipped from the factory have the latest code.

Thanks!
-A

[Halfcrazy]

We need to know the firmware version of the replacement classic.

Ryan

[SolarWind]

I updated the MNGP and it seems to be online now, I'll wait until I get some sun on the panels to be sure. The Classic was up to date but the MNGP was not and apparently that was the prob.

Solarwind

[SolarWind]

Yup, that fixed it. It's working now. BTW, is there any way to download the data that's accumulated?

[atop8918]

Please see attached