Send remote reboot command

[Muskoka]

Guys, need some help. I'm about 250 miles away from my system, and it looks like my Classic Lite (with MNGP) has gone offline for some reason? I cannot see any solar activity through MyMidnite as well. I have a security camera off to the side, so I can see all my controllers remotely, but not clear enough to see if the breaker for the Classic has tripped, for some reason. There is hardly any power coming in from the other controllers because of "no sun", but I can't connect at all to the Classic. It all works fine from home, never had a issue with it "going offline", or tripping breakers. Is there some way of of sending a remote reboot to see if it's even still "alive". Local app says "Device Not Available".

Again, I can't connect through the local app, even though I have full remote access to my system/network at home through Chrome remote desktop, and MyMidnite is not showing any activity as well. I'm able to do "everything" to my Morningstar controllers, so I do have full remote network access. I have a computer up and running at home for my camera security system, and I should be able to "access" my local app through that same computer, but it just says Device Not Available, and there's no solar output showing in MyMidnite as well.

What can I do, other than driving for 4 plus hours to see what's wrong?

Glen

[dgd]

The only way to reset the Classic is to power off and on the breaker.
Having had a similar remote access problem and 5 hour round drive, and not being able to recruit anyone closer to the Classic's location to do the necessary breaker cycling, we ended up installing a Carling C series remote activated breaker.
From memory I think it was a 100Amp 80volt DC type and the control part was for 24v DC input. This was wired to a cellphone activator via a small DC relay on the GSM board.
Works great.
Typical tho that after spending a fortune on it and associated hardware the Classic never needed remotely reset and has run reliably since last service visit 6 months ago 

dgd

[Westbranch]

Odds are on the fact that you would have needed it if did NOT install it...

thanks Mr Murphy....

[ClassicCrazy]

Last week my Classic went off MyMidnite for some reason after being reliable for a very long time. When I got back to the system the only thing that seemed strange was when I connected via the Local Status App there was a time sync disparity between the MNGP and the Classic. A power reset put the Classic talking to the MyMidnite again and after that I got the time reset and the sync error displayed on Local Status App went away. Not sure if that was what caused it but when you do get back to it would be interesting to know if you had the same issue.

I thought I had everything set up to sync time with Local Status App but something messed up - finally had to set the time with MNGP since I could not get Local Status App to do it even though I tried the Tweak setting Time sync on and off both ways.

No problems since then.

Larry

[boB]

This is why the Auto-Restart is a choice in the tweaks menu.  This makes the Classic reset at midnight every night in case
anything should get stuck.  That won't help if the breaker is tripped though.  You "shouldn't"  need to have
an auto-restart but it is in there.

Yeah, I really hate this kind of problem.  Not knowing what is going on !  At least the Morningstar can
show you the battery voltage and that it is OK ?

Back in the late 1990s, I had a terminal to connect to my work computer about 15 miles away and when I
did something wrong, I had to drive down to work and reset the PC.  What a pain.  240 miles is worse though !

Dang computers !

boB

[Muskoka]

Thanks guys, I'll just have to wait until I head back home. Yes,  I can see the system voltage on the Morningstar, and don't like what I see, so I'll stop looking.

Glen

[Muskoka]

Just got back home. Breaker was fine. Could not connect through Local app still. I had to do a system reset to get it to talk, power off, power on. It then connected immediately. So, for some reason the Classic lost communication. Nothing wrong with the network as the Morningstar controller and my cameras were still working fine. Guess I need to use the reset feature.

Glen

[boB]

Glen, do you know what your Classic's firmware version and/or date is ?   This might be helpful to
tell us if you are using the latest and greatest or not.

Thanks,
boB

[Muskoka]

Glen, do you know what your Classic's firmware version and/or date is ?   This might be helpful to
tell us if you are using the latest and greatest or not.

Thanks,
boB

Here's a picture of the MNGP,



I had tested this extensively prior to going away, and it worked fine every time. I'd have my "remote" computer set up here at home, go to town, use my Android phone to connect back to home through Chrome remote desktop, and was able to use the Local App. It was always within a few hours though, never the "next" day, so it must be a timing issue somewhere. The Classic is disappearing from the network for some reason, after a certain amount of time.

[boB]

Well, you do appear to have the latest and greatest.

We're working on it to make it better.

For now, just set the Auto-Restart in the TWEAKS menu and that will take care of it
at least daily...  Or, nightly it is.

boB

[mjp24coho]

Is there any downside to having it restart/reboot nightly?

[boB]

Is there any downside to having it restart/reboot nightly?

I don't think so.

Others may have input though.

[Muskoka]

Just a follow up to the issue I was having back at Christmas. I've been away now for 4 days and haven't had any issues accessing my Lite 150 with MNGP remotely. Every morning I run the Local App on my home system remotely through "Chrome Remote Desktop" and it runs just fine.

Changes since Christmas, newest firmwares installed on the Lite and MNGP, and selecting the option to auto reset every night.

Glen

[microage97]

I am at the same rev level on my classic 150 and I am having the same issue.

Dave

[Muskoka]

I don't know what fixed it for me, the new firmware, or the auto reset at night, but so far this time while away from home it's been fine.

Glen